FAQ's

Cleaning Tips

HOW BEST TO CLEAN A FAUX LEATHER BAG?

We always recommend avoiding the temptation to use a leather care cream on your MinniVera bag.  

As faux leather is not an animal product, the leather care creams don't work the same way. This is, however, a great benefit of faux leather because 99% of stains or marks can be cleaned away with a light damp cloth and mild soap. (non-scented antibacterial kitchen wipes work great too!)

Please please please, do not put your nappy bag in the washing machine or submerse in water. 

HOW SHOULD I CLEAN THE INSIDE OF MY NEW MinniVera. BAG?

Similar to caring for the outside, the inside of your bag can be cleaned using a damp cloth and soap. Wet wipes are your friend here too for easy on the go cleaning! 

WHAT'S THE BEST WAY TO CLEAN MY MinniVera. NAPPY BAG ACCESSORIES?

Highly likely, the baby change mat and insulated bottle warmer will need a "freshen up" at some point. Both of these can we wiped clean with a soft cloth and soapy water or if it really needs emergency care, these can be machined washed

 

General Information

HOW CAN I CONTACT YOU?

Hopefully, you'll find the answer you need from one of the articles we have on our help Centre, but if you need a little help or just want to say hello, just select one of the contact options below.


Please get in touch through ONLY ONE method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.

WHY DON'T WE HAVE A PHONE NUMBER / CALL CENTRE?

We do not have a call Centre and we are not set up to handle high volumes of phone calls. 

The MinniVera. brand was built online and we ensure our customer support is of the highest quality! You may get an automated response once in a while, however all our channels are monitored by staff who are always eager to help you out quickly and efficiently. 

WHAT INFORMATION DO I NEED TO PROVIDE YOU?

When contacting our lovely Customer Care team, be sure to include as much information as possible e.g. Order Number, email address used for the order, pictures etc.  

This will allow us to answer any questions you have as quickly as possible.

MORE QUESTIONS

If you have any questions at all, please don't hesitate to contact our support team at info.minnivera@gmail.com.

Orders

I WANT TO CHANGE MY ORDER

We can make changes to your order up until the order is shipped. Once it is shipped, the order can not be redirected back to us. 

Unfortunately you will need to wait for the order to arrive at the delivery address, then start a "Return Your Item" using the "Returns Centre".

Changes to an order could be:

  • Changing the item
  • Changing the item color
  • Delivery/billing address
  • Adding items to your order
  • Changing the Shipping method

 

I'VE RECEIVED THE WRONG ITEM

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

 

  1. Your order number.
  2. The name of the item you did not receive.
  3. The name of the item you received in it's place.
  4. A clear photograph of the item you have received.
 Once we've received the above info, our Customer Care Team will get this sorted for you ASAP! 

 

I'M MISSING AN ITEM FROM MY ORDER

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

  1. Your order number.
  2. The name of the item you did not receive.

Once we've received the above info, our Customer Care Team will get this sorted for you ASAP!