FAQ's
Cleaning Tips
HOW BEST TO CLEAN A FAUX LEATHER BAG?
We always recommend avoiding the temptation to use a leather care cream on your MinniVera bag.
As faux leather is not an animal product, the leather care creams don't work the same way. This is, however, a great benefit of faux leather because 99% of stains or marks can be cleaned away with a light damp cloth and mild soap. (non-scented antibacterial kitchen wipes work great too!)
Please please please, do not put your nappy bag in the washing machine or submerse in water.
HOW SHOULD I CLEAN THE INSIDE OF MY NEW MinniVera. BAG?
Similar to caring for the outside, the inside of your bag can be cleaned using a damp cloth and soap. Wet wipes are your friend here too for easy on the go cleaning!
WHAT'S THE BEST WAY TO CLEAN MY MinniVera. NAPPY BAG ACCESSORIES?
Highly likely, the baby change mat and insulated bottle warmer will need a "freshen up" at some point. Both of these can we wiped clean with a soft cloth and soapy water or if it really needs emergency care, these can be machined washed
General Information
HOW CAN I CONTACT YOU?
Hopefully, you'll find the answer you need from one of the articles we have on our help Centre, but if you need a little help or just want to say hello, just select one of the contact options below.
Please get in touch through ONLY ONE method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.
WHY DON'T WE HAVE A PHONE NUMBER / CALL CENTRE?
We do not have a call Centre and we are not set up to handle high volumes of phone calls.
The MinniVera. brand was built online and we ensure our customer support is of the highest quality! You may get an automated response once in a while, however all our channels are monitored by staff who are always eager to help you out quickly and efficiently.
WHAT INFORMATION DO I NEED TO PROVIDE YOU?
When contacting our lovely Customer Care team, be sure to include as much information as possible e.g. Order Number, email address used for the order, pictures etc.
This will allow us to answer any questions you have as quickly as possible.